User Terms and Conditions

Welcome to the Terms and Conditions for STSBet. This page explains the rules that govern use of our site and services, and describes the relationship between us and our users. We set out what we expect from you, and what you can expect from us, in clear, practical language so you can use the platform with confidence.

Account responsibilities

You are responsible for keeping your account details secure. Only you may use your login credentials, and you must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, abuse, use of multiple accounts, attempts to bypass geo-restrictions or breaches of these terms. Any activity on your account that uses valid credentials may be treated as authorised activity.

Eligibility requirements

To register and use our services you must meet applicable age and residency requirements. By opening an account you confirm that you meet those requirements and that the information you provide is accurate. We reserve the right to refuse registration or to close accounts where eligibility cannot be verified.

Acceptable platform use

Users must not engage in cheating, collusion, use of unauthorised software, or activity intended to manipulate the outcome of games or sporting markets. You must not attempt to circumvent geo-restrictions, or use VPNs to hide your location. Abusive behaviour towards staff or other users, and any unlawful activity on the platform, will result in account action including suspension, closure and withholding of funds where appropriate.

General bonus and promotion rules

Any promotion, including welcome bonuses and free spins, will be subject to specific terms which supplement these main terms. Bonus offers may have eligibility rules, wagering requirements, time limits, and game restrictions. Bonus balances are not withdrawable until applicable conditions are met. We may exclude certain payment methods from promotions and reserve the right to cancel or vary offers if we suspect abuse.

Deposits and withdrawals

Deposits must be made in an accepted currency and from methods in your name. We process withdrawals to the original payment method where possible and may require additional verification checks before releasing funds. Withdrawal times and limits may vary by method and are subject to identity and anti-money-laundering checks. We may apply reasonable administrative charges in line with our published rules.

Verification and limits

We may request proof of identity, address, payment ownership, or source of funds. Account limits for deposits, losses and wagering are available and can be adjusted by you or by us for safety reasons. Requests to increase limits will normally include a short cooling-off period.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We aim to acknowledge complaints promptly and will investigate fairly. If a complaint cannot be resolved directly, we will outline available escalation routes. For contact we provide a support option via [email protected].

Updates to terms and conditions

We may update these terms from time to time. When we do, we will publish the revised terms and give notice where practicable. Continued use of the service after changes are published constitutes acceptance of the updated terms. For clarity on any change you may contact STS Bet support for further information.