Privacy Statement
This Privacy Policy describes how STSBet collects, uses and protects the personal information you provide when you use our services. We take your privacy seriously and set out below what data we gather, why we process it and how you can manage your information. If you have any questions about this policy, please contact us using the details at the end of the page.
Types of data we collect
Personal data
We collect personal information you give us when you register an account, verify your identity or contact support. This typically includes your name, date of birth, address, email, mobile number, and verification documents where required for identity checks.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers and log data. This helps us provide and secure our service and to detect abuse or fraud.
Transactional data
We record transactional and activity data including deposits, withdrawals, bets, game activity, payment method details and customer service interactions. Payment card details are handled in line with our payment processors and are not retained by us beyond what is necessary for processing.
How we use your information
We use your data to provide and operate our services, verify your identity, process payments, handle disputes and comply with legal and regulatory obligations. We also use information to improve our services, personalise your experience, investigate suspicious activity and perform security checks.
Data protection practices
We implement technical and organisational measures to protect personal data from unauthorised access, loss or unlawful processing. Access to personal data is limited to staff and service providers who need it to perform their role. We review our security practices periodically and apply updates as necessary.
Cookies and tracking technologies
We use cookies and similar tracking technologies to remember your preferences, support functionality and analyse site performance. You can manage cookie settings through your browser. Some features of the service may not function correctly if cookies are disabled.
User rights
You have rights over your personal data including the right to access, correct or request deletion of information we hold about you, and to object to or restrict certain processing. Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.
Access, correction and deletion
To request access, correction or deletion of your personal data please contact us. We will respond to your request and provide details of any information we hold about you, subject to any legal or regulatory retention requirements.
Information sharing and third parties
We may share personal data with service providers that support our operations such as payment processors, identity-verification providers and fraud prevention services. We may also disclose information where required by law or to protect the rights, safety and property of users and third parties. Where we share data, we require counterparties to apply suitable safeguards.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, notified via your account. The latest version applies from the date shown on the page.
If you need to get in touch about your privacy rights or to make a request, please email [email protected]. This policy applies to STS Bet services and any related sites or apps we operate in the United Kingdom.